Privacy Policy

Last updated: 31 August 2026

VELOXON SUPPLY respects the privacy of individuals and is committed to handling personal data responsibly and in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”) and other applicable laws.

This Privacy Policy explains how VELOXON SUPPLY collects, uses, discloses, protects and retains personal data in connection with our website, enquiries, quotations, sourcing activities, orders, supplier relationships and other business interactions.

By interacting with VELOXON SUPPLY, providing personal data to us or using our website, you acknowledge the practices described in this Privacy Policy.

1. About VELOXON SUPPLY

VELOXON SUPPLY
UEN: 53493858B

VELOXON SUPPLY provides B2B industrial supply, sourcing and procurement support.

For questions regarding this Privacy Policy or the handling of personal data, please contact:

Data Protection Officer
VELOXON SUPPLY
Email: [email protected]
Telephone: (+65) 8083 6382

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data collected or handled by VELOXON SUPPLY through our website and during our business activities.

This may include interactions through email, telephone, WhatsApp, quotations, sourcing requests, purchasing activities, supplier communications, delivery coordination, account administration and other business correspondence.

This Privacy Policy does not apply to third-party websites, platforms or services that operate independently from VELOXON SUPPLY.

3. Personal Data We May Collect

Depending on how you interact with us, we may collect information such as your name, telephone number, email address, job title, company name and other contact information.

We may also receive information relating to enquiries, sourcing requirements, quotations, purchase orders, delivery arrangements, invoices, payment records, correspondence and transaction history.

Where relevant to a requirement, information you provide may include product descriptions, part numbers, photographs, equipment information, nameplate information, specifications, delivery locations and other supporting documentation.

When you communicate with us, we may retain records of emails, WhatsApp messages, telephone enquiries and other correspondence where reasonably necessary for business, operational, contractual or record-keeping purposes.

Our website may also collect certain technical information automatically, such as browser type, device information, IP address, referring pages and website usage information, depending on the technologies and services used to operate the website.

We do not generally require sensitive identification information for ordinary enquiries. Please do not provide NRIC numbers, passport details, financial account credentials or other unnecessary sensitive information unless VELOXON specifically requests such information for a legitimate and lawful purpose.

4. Business Contact Information

As a B2B business, much of the information VELOXON handles consists of business contact information provided in a professional or commercial capacity.

This may include an individual’s name, job title, business telephone number, business email address, business address and other similar business contact information.

Where such information constitutes “business contact information” under the PDPA, the data protection provisions of the PDPA may not apply to that information in the same manner as other personal data.

VELOXON nevertheless seeks to handle business contact information responsibly and only for legitimate business purposes.

5. How We Collect Personal Data

We may collect personal data directly from you when you contact us, submit an enquiry, request a quotation, place an order, communicate with us or otherwise provide information to VELOXON.

We may also receive information from your employer, colleagues, customers, suppliers, manufacturers, distributors, logistics providers, service providers, publicly available business sources or other parties involved in a legitimate business transaction or sourcing requirement.

Where another person provides personal data to VELOXON on your behalf, we may reasonably rely on that person having the authority to provide the information where appropriate.

6. How We Use Personal Data

VELOXON may collect, use or disclose personal data where reasonably necessary to respond to enquiries and identify or understand customer requirements.

We may use information to source products, identify suppliers, manufacturers or distributors, assess supply options, obtain quotations, verify availability, establish lead times and prepare commercial proposals.

Personal data may also be used to process and administer quotations, orders, purchases, deliveries, invoices, payments, returns, claims and other transactions.

We may use information to communicate with customers, suppliers and other business contacts, provide order or sourcing updates, clarify requirements and maintain records relating to our business relationship.

Information may also be used for supplier onboarding, supplier evaluation, account administration, credit assessment where applicable, fraud prevention, risk management, dispute management, legal compliance, financial reporting, auditing and internal business administration.

We may analyse operational and website information to maintain, secure and improve our website, systems, processes, customer service and business operations.

We may also use contact information to maintain legitimate business relationships and communicate information about VELOXON’s services where permitted by applicable law.

We will not collect, use or disclose personal data for purposes that a reasonable person would consider inappropriate in the circumstances.

7. Consent and Other Permitted Uses

Where consent is required under the PDPA, VELOXON may collect, use or disclose personal data with your consent.

Consent may be provided expressly or may arise in other circumstances recognised under applicable law.

There may also be situations where the PDPA or another applicable law permits or requires VELOXON to collect, use or disclose personal data without consent.

Where VELOXON intends to use personal data for a materially different purpose that requires additional notification or consent, we will take appropriate steps before doing so.

8. Disclosure of Personal Data

VELOXON does not sell personal data.

We may disclose information where reasonably necessary to perform our business activities or fulfil a customer requirement.

For example, information relating to a sourcing requirement may be shared with relevant suppliers, manufacturers, distributors or authorised representatives where necessary to identify products, obtain quotations, confirm specifications or establish availability.

Information may also be disclosed to logistics companies, couriers, freight forwarders and other fulfilment providers where necessary to coordinate collection, transportation or delivery.

Where appropriate, information may be shared with IT, hosting, cloud, communications, accounting, payment, professional advisory or other service providers that support VELOXON’s operations.

We may disclose information to accountants, auditors, insurers, legal advisers, banks or other professional parties where reasonably necessary.

We may also disclose information where required or permitted by law, regulation, court order, governmental request or regulatory requirement, or where reasonably necessary to establish, exercise or defend legal rights, investigate suspected misconduct, prevent fraud or protect VELOXON, our customers or other persons.

Where third parties process personal data on our behalf, we seek to use appropriate arrangements having regard to the nature of the information and services involved.

9. Overseas Transfers

VELOXON operates in an international supply environment and may communicate or transact with suppliers, manufacturers, distributors, logistics providers and service providers located outside Singapore.

Accordingly, personal data may in some circumstances be transferred to, accessed from or processed outside Singapore.

Where the PDPA applies to such transfers, VELOXON will take reasonable steps to ensure that personal data transferred outside Singapore receives a standard of protection comparable to that required under the PDPA, unless an applicable exception applies.

We seek to limit information shared with overseas parties to what is reasonably necessary for the relevant business purpose.

10. Accuracy of Personal Data

VELOXON seeks to maintain personal data that is accurate and complete where the information is likely to be used to make a decision affecting an individual or disclosed to another organisation.

Customers, suppliers and other individuals are encouraged to notify us when relevant personal information changes or where they become aware that information held by VELOXON is inaccurate.

11. Protection and Security

VELOXON takes reasonable administrative, technical and organisational measures to protect personal data in our possession or under our control against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

Such measures may include access controls, account security, system permissions, secure storage, appropriate internal procedures, software security measures and controls over access to business records.

Access to personal data is intended to be limited to persons who reasonably require access for legitimate business purposes.

However, no electronic transmission, online service or information-storage system can be guaranteed to be completely secure. VELOXON therefore cannot guarantee absolute security against every possible cyberattack, system failure or unauthorised act.

12. Retention of Personal Data

VELOXON retains personal data only for as long as it is reasonably required for the purposes for which it was collected or for legitimate legal or business purposes.

Retention periods may vary depending on the nature of the information, the transaction involved, contractual requirements, accounting or tax requirements, dispute considerations, legal obligations and operational needs.

When personal data is no longer required for such purposes, VELOXON will take reasonable steps to cease retaining the information or remove the means by which it can be associated with particular individuals, where appropriate.

Certain records may therefore remain retained after a transaction or business relationship has ended where continued retention is reasonably necessary for legal, financial, contractual, audit or record-keeping purposes.

13. Access and Correction

Subject to the PDPA and applicable exceptions, you may request access to personal data about you that is in VELOXON’s possession or under our control.

You may also request information concerning the ways in which applicable personal data has been used or disclosed within the period provided under the PDPA.

If you believe personal data held by VELOXON contains an error or omission, you may request that the information be corrected.

Requests should be submitted to VELOXON using the contact information stated in this Privacy Policy.

We may need to verify your identity before processing a request.

Where permitted by law, VELOXON may charge a reasonable fee for an access request and will inform you of any applicable fee before proceeding.

Certain information may be withheld where an exception under the PDPA or another applicable law applies.

14. Withdrawal of Consent

Where VELOXON relies on your consent to collect, use or disclose personal data, you may withdraw that consent by giving us reasonable notice.

A withdrawal request should be submitted using the contact information stated in this Privacy Policy.

Before processing the withdrawal, VELOXON may inform you of the likely consequences.

Withdrawal of consent may affect our ability to continue providing certain services, processing transactions, communicating relevant information or maintaining aspects of a business relationship where the affected personal data is reasonably required for those purposes.

Withdrawal of consent does not affect collection, use, disclosure or retention of personal data that is permitted or required under applicable law.

15. Marketing and Business Communications

VELOXON may communicate with existing or prospective business contacts regarding our products, services or business activities where such communications are permitted by applicable law.

Where applicable, recipients may request that VELOXON stop sending particular marketing communications.

Transactional, operational, administrative or legally required communications may continue where necessary even where a person has opted out of marketing communications.

VELOXON will seek to comply with applicable requirements governing marketing communications and Singapore telephone numbers.

16. Cookies and Website Technologies

Where cookies or similar technologies are used on the VELOXON website, they may support functions such as website operation, security, performance measurement, analytics or user experience.

Cookies are small data files that may be stored on a user’s device when visiting a website.

Depending on your browser and the technologies used, you may be able to block, restrict or delete cookies through your browser settings.

Disabling certain cookies may affect the functionality or performance of parts of the website.

If VELOXON materially changes the website technologies used to collect or analyse personal data, we may update this Privacy Policy or provide additional notices where appropriate.

17. Third-Party Websites and Services

The VELOXON website may contain links to third-party websites or services, including communication, messaging or other external platforms.

VELOXON does not control the privacy practices, security or content of third-party services.

Your use of a third-party website or service is subject to that party’s own terms and privacy practices. You should review the relevant privacy policy before providing personal data to an external service.

18. Data Breaches

VELOXON maintains procedures intended to enable appropriate assessment and response if a personal data breach occurs.

Where a breach is notifiable under the PDPA, VELOXON will take the steps required under applicable law, which may include notification to the Personal Data Protection Commission and affected individuals where the applicable notification thresholds are met.

We may also take reasonable remedial measures to contain the incident, reduce potential harm and address the underlying cause.

19. Children

VELOXON provides B2B industrial supply, sourcing and procurement support and does not direct its services towards children.

We do not intentionally seek to collect personal data from children through our ordinary business activities.

If we become aware that personal data relating to a child has been provided to us in circumstances where it is not reasonably required, we may take appropriate steps to delete or otherwise address the information.

20. Changes to This Privacy Policy

VELOXON may update this Privacy Policy from time to time to reflect changes in our operations, website, systems, services, legal obligations or regulatory requirements.

The current version will be published on our website together with the date on which it was last updated.

Material changes may be communicated through additional means where appropriate.

Continued interaction with VELOXON after an updated Privacy Policy is published will be subject to the updated policy to the extent permitted by applicable law.

21. Questions, Requests and Complaints

If you have questions about this Privacy Policy, wish to make an access or correction request, withdraw consent where applicable, or raise a concern regarding VELOXON’s handling of personal data, please contact:

Data Protection Officer
VELOXON SUPPLY
UEN: 53493858B
Email: [email protected]
Telephone: (+65) 8083 6382

Please provide sufficient information for us to understand and respond to your request.

VELOXON will review privacy-related enquiries and complaints in accordance with applicable requirements and will seek to respond within a reasonable period.